Rate the Publisher: Ntreev, USA

[VorpalBunny]

I gave them a 2.5 but rounded it down because of mediocre at best customer support. A pure 2 would be Nexon, and my 1 rank is reserved for Gravity.

[Khmer2k1d5]

@___@; I do agree with you for Nexon, but I haven't played a Gravity game nor have I signed up for anything with Gravity... I think, wouldn't know what to do 8D


I give NTreev a 3 for giving me Trickster, a newsletter, and well... can't think of a thing right now.

[Teuflisch]

Love their games....hate their staff, and the way they do their job...so, removing TO from the vote, i'd say 2

[Shirakani]

My opinion of them has not changed.

4 out of 5 when it comes to fast updates. They're good with that.

1 out of 5 when it comes to absolutely anything else besides updates, that includes knowing how to actually MANAGE A GAME properly rather than simply bleed it dry.

I've said it before and i will continue to say it; Ntreev are known for 2 things. Fast updates, and redefining the word 'fail'.

It's unfortunate the latter far outstrips any merit gained by the former.

[Kenzor]

i voted : "2 - needs more work" because the rate they release game content is decent (2-4 week periods) compared to most MMOs (some games release content once every 3 months >.>) but ntreev are TOO money hungry and they keep throwing 999 USELESS events in our faces at once

[BloodVeil]

Originally Posted by Kenzor

they keep throwing 999 USELESS events in our faces at once

Useless events aimed at newbies that level quickly thanks to boosters anyway. How about a lv200+ event for once?

[Globalastro]

My views are kinda on the fence with ntreev. they do keep their games updated and make appearances in their games, but everything else is kinda meh.

__ME__
| | | | | | <fence... lets say to fall forward would be to greener pastures.
Currently the wind is blowing me backwards where I would fall flat on my butt.

that wind happens to be the lack of support PERIOD. It is not only the lack of 1:1 support, it is the fact that they rely on their players instead of their own tech team to tell them how to fix issues. Even if its only a temp. hotfix. On top of that, they tend to cater to the whines of the players who do not support them, rather than the players who have reasons behind their issues and who do not spam the message boards with the same issue over and over again.

I recently posted posted a thread in the GC forums about Ntreevs lack of tech support and heres loki's response with my own personal rebuttal against it:

Originally Posted by globalastro

It is not the other players "job" to do the Tech solutions for Ntreev. They are so afraid of people offering to help as chat mods, etc. that not only deal with the power issue, but more importantly the legality issue. whats the difference here? The fact that we are personally volunteering this information? that is also what people are doing for other things that are getting shot down due to legal issues.



(after typing this much, i was informed that Loki had responded, so if some of this has been answered by him, just ignore that.)

The problem is that most of the current answers that have been "resolved" by the forum community are false solutions. Most think that if it works for a single computer, than it works for them all, which by far is not the case. About half of the problems and solutions on my guide have been tested by me personally and others. And when I test them, I take the time to recreate the issue to the best of my abilities. And on top of all of that, I do not even have the game installed anymore, Cujo avoids it due to the lack of respect for the users being helped, and others are just tagging along posting the first SUGGESTED fix for an issue that may or may not have absolutly anything to do with it. It is becomming exceedingly hard to create these issues and come up with fixes after each patch. Some 3 weeks ago, the only known working fix for the Boot to PvP issue (according to most of the users who recieve this issue) does not even work anymore. We, as players, have tested everything we can think of to no avail. I have finally found this to be an issue with Season 2 only, but that does not even help me anymore. As an avid Grand Chase player, I, personally, have started to become relentlessly stressed over these tech issues that we have no clue if anything is even being done about them.

I understand that, but a suggestion that everyone knows would better the company AND the users SHOULD have a precedent.

Now, I very well may be wrong, but isn't it true that most users assume that operating systems are backwards compatible? Granted, after doing EXTRA research on Vista from Microsofts website, they announce the backwards compatibility issues.



And last but not least.

I understand that you arent "capable of answering [our] technical support questions" but Ntreev does have a tech staff. Would it be so hard to get updates from the tech support staff as kagei did for the Error 72 issue?





I understand that I may sound like a whiney brat, but this is only for trying to help Ntreev out. It cannot be denied that Ntreev IS losing some potential revinue due to tech issues where a poster posts once, doesnt get a response that works, and quits. Lately I have been seeing this more often that not.

i know that that's a lot to read, but I felt the need to give adequate reasons behind it.. and back to this statement

Originally Posted by Loki

"That being said, some of the more common Vista issues have been resolved by the forum community, and of course we want to encourage that by having a Technical Issues forum"

Isnt that just stating that pretty much do not correct technical issues so that the forumers have something to work together with in the Tech support section of the forum?!?!

[Globalastro]

to prove my point abou the tech section, i have just posted my 'i resign from giving tech support' thread in the tech section while swearing at the gm's and circumventing the chat filter quite a few times. I am now seeing if i get banned for it or if it just sits there ( which, of course, it will because they dont even go there)